Contact
We readeverymessage
We usually reply within 1–2 business days.
Quick answers
Try these first
Where's my order?
Tracking comes by email the moment it ships. Orders ship in 1–2 business days.
Shipping →Returns
Unused items in original packaging, within 30 days of delivery.
Returns →Chipped a tip?
Keep the handle. Replacement tips are available.
Replacement tips →Tuga Lab
How joining works, member pricing, and feedback.
The Lab →Or just write us
None of the above? Tell us anything
We're a small team in California. Every message gets read, and we really do want to hear from you.
Email
hello@tortugatools.com
Instagram
@tortugatools
TikTok
@tortugatools
Hours
Mon–Fri, replies within 1–2 business days
Wholesale
Studios, schools and shops: apply here, or email wholesale@tortugatools.com
